Frequently Asked Questions

Everything you need to know about shopping with Martie.

How do you ensure the freshness of your food products?

We maintain strict quality control standards and partner with trusted suppliers. All items are stored in climate-controlled environments and checked for expiration dates before being packed for shipment.

What is your shipping policy for perishable items?

Perishable goods are shipped in insulated packaging with ice packs via expedited shipping to ensure they arrive at your doorstep in optimal condition.

Can I return food items if I change my mind?

For safety and hygiene reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a refund or replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Currently, Martie.com only ships within the continental United States to ensure the fastest delivery times and maintain the integrity of our food products.

How can I track my order?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.