Returns & Exchanges
At Martie.com, we want you to love your groceries, however, due to the perishable nature of food items, we cannot accept physical returns. If an item arrives damaged or incorrect, please reach out to our support team within 7 days for a full refund or store credit.
Check Your Order
Upon delivery, inspect your package for any missing, damaged, or expired items that do not meet our quality standards.
Document the Issue
Take clear photos of the damaged product and the shipping label to help our team process your claim efficiently.
Contact Support
Email our customer care team at [email protected] with your order number and the documentation within 7 days of receipt.
Receive Resolution
Once approved, we will issue a refund to your original payment method or credit your Martie account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing